Privacy Policy

This Privacy Policy explains how Rural Windows ("we", "us", "our") collects, uses and protects information you provide when you use this website or contact us for a quote, survey or installation. We are the data controller for the information you provide.

1. Who we are

Rural Windows is a small, owner-led windows and doors installer based at Nythfa, Aston Hill, Ewloe, CH5 3AH. You can contact us on 07946 759187 or by email at enquiries@ruralwindows.co.uk.

2. Information we collect

When you enquire, book a survey or place an order, we may collect:

• Name, postal address, phone number and email address
• Details of your property and the products you're interested in
• Information you include in messages, calls or on-site during a survey
• Basic technical data (e.g. browser type, pages visited) via standard website analytics

3. How we use your information

• Respond to enquiries and arrange free home surveys
• Prepare and issue quotes and invoices
• Order products from manufacturers and coordinate installations
• Register your installation with Assure (Reg No. 1094) where applicable
• Provide after-sales support, guarantees and Insurance-Backed Guarantee cover
• Comply with our legal and regulatory obligations

4. Legal basis

We rely on your consent (when you enquire), the performance of a contract (when you place an order), and our legitimate interests in running our business — as well as legal obligations (e.g. Building Regulations compliance and record-keeping).

5. Sharing your information

We only share your information where necessary to deliver our service. This can include:

• Manufacturers and suppliers (e.g. Eurocell, Spectus, Solidor, Rockdoor, Hallmark, Alunet, Made For Trade, Tuffx, Ultra Frame) to order your products
• Assure, for registration of your installation and Insurance-Backed Guarantee
• Payment providers and accountants for invoicing and record-keeping
• Regulatory or law-enforcement bodies where we are legally required to

We never sell your personal information.

6. How long we keep your information

We keep records of quotes, orders and installations for as long as necessary to support your guarantees and to meet our legal, tax and regulatory obligations. Enquiries that do not lead to an order are typically kept for a limited period and then deleted.

7. Your rights

Under UK data-protection law, you have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete information we no longer need
• Object to or restrict certain processing
• Withdraw consent at any time
• Complain to the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, email enquiries@ruralwindows.co.uk.

8. Cookies

This website uses a small number of cookies to make the site work and to help us understand how it's used. You can block or delete cookies through your browser settings.

9. Security

We take reasonable steps to protect your information from loss, misuse and unauthorised access. No system is ever 100% secure, but we work to keep your information safe.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with the "last updated" date at the top.